TERMS
& CONDITIONS
LEGAL
CLAIM
PLEASE READ THESE
TERMS & CONDITIONS CAREFULLY. BY PLACING AN ORDER WITH CREATIVE
IMAGING UK YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED
BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW,
PLEASE DO NOT PLACE AN ORDER. CREATIVE IMAGING UK RESERVES THE RIGHT
TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY
NOTICE.
PAYMENT
METHODS
We accept payment
by personal cheque (prepaid on production of proof print) VISA, Mastercard,
Switch or delta.
Online payment is via paypal 100% secure online payment method.
DATA PROTECTION
We store and process
customer data in accordance with the current legal requirements of
the Federal data protection law, the telecommunications laws and the
teleservices protection law.
COPYRIGHT AND TRADEMARKS
All material and software Copyright (c) 2003 Creative Imaging UK.
All rights are reserved worldwide. It is strictly prohibited to redistribute,
copy or republish any of the material and software contained on the
Creative imaging web site or any other forms of communication you
receive.You may not place or reproduce any trademarks, service marks,
or logos that are not owned by you or licensed to you onto materials
and merchandise to be printed via the creative imaging UK Service.
Words, names, and designs used to identify services or products are
considered trademarks, service marks, and/or logos. The same policy
is applicable for copyrights. You cannot use unlicensed copyrighted
materials from photographers, artists, publishers, composers, writers,
and other authors of original works. The copyright owner's exclusive
rights prohibit the reproduction of any original work. Creative Imaging
UK policy also states that you cannot use explicit language or pornography
on printed materials and merchandise.
CUSTOMER CONTENT
You understand that all information, data, text, photographs, graphics,
messages or other materials ("Content") are the sole responsibility
of the person from which such Content originated. This means that
you, and not Creative Imaging UK.com, are entirely responsible for
all Content that you send, upload, post or otherwise transmit via
the Service. Recognizing the global nature of the Internet, you agree
to comply with all local rules regarding online conduct and acceptable
Content. You agree to not use the Service to send, upload, post or
otherwise transmit any Content that contains (i) child pornography
or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii)
a threat to kidnap or injure a person, a threat to injure the personal
property or reputation of another person, a threat to accuse any person
of a crime, a threat to inform another that a person has violated
any law of the United Kingdom, or a threat of blackmail; (iii) any
matter advocating or urging treason, insurrection, or forcible resistance
to any law of the United Kingdom; (iv) any defamatory remarks directed
at any other person or company; or (v) any content that infringes
the intellectual property rights or other proprietary rights of Creative
Imaging UK or any third party. Creative Imaging UK does not control
the Content posted by Customers and does not guarantee the accuracy,
integrity or quality of the Content. Under no circumstances will Creative
Imaging UK be liable to you in any way for any Content you may be
exposed to that you may find offensive, indecent or objectionable.
You understand that you control the privacy of any Content you elect
to post. When you place an order with Creative Imaging UK.com, you
grant Creative Imaging UK.com the world-wide, royalty free and non-exclusive
license to use, reproduce, sublicense, modify, adapt, publish, display
and create derivative works from the Content on the Service and on
the printed product for the purposes of storing designs or processing
print orders. This license exists only for the length of time necessary
for Creative Imaging UK.com to complete your order or until we delete
the Content from the Service.
You acknowledge that Creative Imaging UK.com does not pre-screen Content,
but that Creative Imaging UK.com and its designees shall have the
right (but not the obligation) in their sole discretion to remove
any Content that violates the terms of service or may otherwise be
objectionable. You further acknowledge and agree that Creative Imaging
UK.com may preserve Content and may also disclose Content if required
to do so by law or in the good faith belief that such preservation
or disclosure is reasonably necessary to: (a) comply with legal process;
(b) enforce the terms of service; (c) respond to claims that the Content
violates the rights of third-parties; or (d) protect the rights, property,
or personal safety of Creative Imaging UK.com, its users and the public.
CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in RGB format.
Creative Imaging UK is not responsible for any colour shift that occurs
in conversions from CMYK to RGB colour modes.
All artwork, designs and images must be provided in minimum of 300
DPI and RGB format. Creative Imaging UK is not responsible for images
printed as fuzzy, distorted or pixilated due to customer provided
artwork.
COLOUR PROOFING & MATCHING
Creative Imaging UK is not liable for colour matching or ink density
on screen proofs approved by the customers. Screen proofs will predict
design layout, text accuracy, image proportion and placement, but
not colour or density. Creative Imaging UK will try it's best to match
the gradient density of each colour in a duo-tone, Creative Imaging
UK is not liable for the final appearance of a duo-tone unless the
customer orders a colour match proof for that order/job. Application
of lamination may effect or change the appearance of the printed colours.
Creative Imaging UK is not liable for the final colour appearance
of a laminated product/s.
ORDER APPROVAL
Customer is fully responsible for final proof and layout approval
prior to the printing process. CREATIVE IMAGING UK is NOT LIABLE for
errors in a final product caused by any of the following reasons:
• Misspelling Errors
• Punctuation Errors
• Grammar Errors
• Graphics Orientation or Placement
• Incorrect Fonts Usage
• Wrong Die cuts or slits
• Incorrect or Missing Folds
• Finished Product Size
INDEMNITY
You agree to indemnify and hold Creative Imaging UK.com, and its subsidiaries,
affiliates, officers, agents, co-branders, print vendors, business
partners, employees, successors or assigns harmless from any claim
or demand, including reasonable attorneys' fees, made by any third
party due to or arising out of Content you submit, post to or transmit
through the Service, your use of the Service, your connection to the
Service, your violation of the terms of service, or your violation
of the rights of a third party.
ORDER CANCELLATION
Creative Imaging UK.COM will be happy to help you cancel your order
prior to printing/shipping. However, if your ordered item is en route
or already delivered, we are unable to cancel your order. However,
orders may be eligible for cancellation upon request via email or
phone. Our Customer Service Team will inform you of any cancellation
charges depending on the stage of the order. Here is a brief overview
of the stages of an order within our system:1) Orders are placed on-line,
by phone and verified at time of order.
2) Orders are sent to our graphic department and re-designed for printing
purposes only.
3) Orders are sent to the printer to start the printing process
4) Orders are Stretched, treated and finished by Creative Imaging
UK.com.
5) Orders are packed and sent to client.
All orders are cancelable between stages 1 and 2. If an order is cancelled
in stage 1, you will be charged £5.00 plus 5% of the total amount
to cover payment processing, bank charges and handling fee. But, if
the order is cancelled in stage 2, 15% of the total order amount is
deducted as cancellation fees to cover our design department's charges.
After an order enters stage 3, we can still try to cancel the order
but we cannot guarantee the success. However, if the order is still
in stage 3, and the user wants to have it cancelled, 50% of the total
order amount is deducted to cover expenses. Once an order reaches
stage 4 or 5, that order cannot be cancelled.
RETURNS AND REFUNDS
Since each order is unique to customer and has no re-sale value, All
Sales Are Final. If we verify that we made an error, we will re-print
the order.
Re-Prints
Customer must notify Creative Imaging UK.com within 7 business days
of order acceptance to notify any defects discovered in the ordered
product. In order to receive replacement Customer must return 99%
of the received product within 30 days (on their own expense) from
the time when the ordered product delivery was taken.
All charges related to expedite printing (Rush Printing or Shipping)
are NOT REFUNDABLE, including for those orders that are returned for
any reason. No Exceptions.
ORDER SHIPPING AND DELIVERY
Creative Imaging UK offers following shipping options when placing
an order. Shipping options may vary on each product. If the item is
not by our courier then we despatch all our goods through Parcel Force
and Standard Parcels. Creative Imaging UK will always act to make
sure that any production difficulties do not delay delivery schedules.
In no case shall Creative Imaging UK be liable for any consequential
or damages resulting from any delay in shipment or delivery. All Creative
Imaging UK customers agree not to hold Creative Imaging UK liable
for delays in shipments caused by weather conditions, shipping company
delays or any other circumstances beyond Creative Imaging UK's direct
control. Creative Imaging UK shipment and delivery dates are calculated
based upon estimates provided by our suppliers and recent order history.
Creative Imaging UK will always act to make sure that delivery schedules
are met. However, unexpected equipment failure, malfunction and or
technical problems may delay the printing process. In case of delay
caused by technical difficulty, rush charges/fees will be refunded
or waived where applicable. However, technical difficulty will not
be the grounds for order cancellation.
